Edmour Giguere - Owning a Business

When Edmour Giguere started his contracting business, he knew that great customer service was important.  He makes sure to put his clients first, and caters to their needs. Customer service is a highly important part of every small business. It’s very important for the company’s success to be able and willing to properly service their customers. There are a few key variables that set excellent customer service apart from mediocre customer service. A company that applies a focused customer service model will often have a great advantage over its competitors.

Training is essential for achieving excellent customer service in a workplace. Customer service employees should be fully trained on the product features, technical aspects, prices and warranties. A company’s customer service department must operate as efficiently as its sales, marketing and other departments.

Another factor that sets the bar for excellent customer service is acknowledging a customer's question in a timely manner.  Customers expects to be able to reach the customer service department to answer their questions when they call. When the caller reaches a customer service agent, they expect that the person is knowledgeable enough to answer their question. Customers also want to be treated with respect and valued.

Edmour Giguere enjoys working in the construction field and providing each client with the best product possible. He and his team of professionals make sure to offer the top services and products in the industry. He is striving to increase his customer base and grow his company in the future.

Edmour Giguere - Running a Successful Construction Firm

Edmour Giguere has years of experience working in the construction industry. He runs and owns his own successful contracting company and services the people of Wayne, New Jersey.

Making a company thrive takes a lot of hard work and determination. A construction company needs to be up with the times and stay current with new designs. Like with any type of business, there are keys to making it grow and thrive.

Edmour Giguere

Don’t try to do it all yourself. Make sure you find and hire a great team of people with the right skills to be part of your team. You will want to find employees that have some prior training and the required skills necessary to work in the field.

Try to apply great leadership skills, instead of micro-managing your employees.  Most employees would rather be led, not supervised.

Another key element to running a growing business is to watch your overhead expenses.   One of the number one killers of a construction business is not being able to cover the overhead costs the company is committed to.

Remember to never take on more business than you can handle, and to price each job correctly. You always want to make sure you account for every aspect of the job such as labor costs, materials and time frame.

Edmour Giguere makes sure to oversee all aspects of both new construction and a remodeling job. He works closely with subcontractors, designers and other professionals to ensure that each client is both happy and satisfied with the outcome of the job.